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Package Delivery

Shipping & Returns

Shipping Policy

Our products and handmade by artisans globally hence most of our products are made to order. We complete the manufacturing cycle and aim to deliver you order to your door in 3 to 4 weeks (Exact delivery times may vary by item, please refer to item details for further detail). Please contact our team by email or phone in case you need an item urgently, we love helping our customers!

We do have several items which are eligible for express dispatch within 1-2 days. These items will be marked as 'Express Dispatch' on our shopping pages. 

You should receive an order confirmation as soon as the order is placed and another notification 5 days in advance of dispatch. Once your item is shipped, we will update the carrier details and tracking numbers.

Whilst 96% of our orders are delivered on time, will keep you updated if there are any inadvertent delays, outside of our control.


Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. We offer FREE shipping for order above £99.00 (excluding any discounts or coupons)

For simple flat rate shipping: We offer £8.99 flat rate shipping to all UK Postcodes excluding N. Island, Scottish Islands, Isle of Wight,

Shipping option            Estimated delivery time               Price

Option 1                           Standard Delivery                           £8.99

                                             5 to 7 business days

Option 2                           Next Day Delivery                            £18.00

                                            1 to 2 business days

Option 3                          Next Day Guaranteed                    £26.00

                                            Next Day

Local delivery

Free local delivery is available for orders over £69 within 5 miles of N11 1GN. Deliveries are made from 10 AM to 5 PM on Working Days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup from N11 1GN. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 am to 4 pm on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping:

We offer international shipping to the following countries only at this time:

Our flat shipping rate to the countries below is £14.99 for items weighing up to 2 kilos. (Additional cost of £1.60 per every 250g or part thereof)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hartsmede is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will be delighted to assist. 

Return & Exchange Policy

We are constantly putting our customers at the centre of everything we do and making the customer experience as seamless as possible.

We offer a no quibble returns policy on all of our items. 

We offer a seamless returns policy, regardless of whether the item is faulty or you simply change your mind as part of our 14 days peace of mind money back guarantee.

The policy exhibits our passion and commitment in putting our customers first in everything we do.

Returns Procedure

If you wish to return an item, please contact us within 14 days by phone or email

Please note that we require all items to be returned in their original packaging and condition.

Please follow the process below

  1. The item must be unused, and the original packaging must be kept

  2. We will require you to send the following images via email:

  • Pictures of the item without any packaging

  • Pictures of the item fully packaged with the original packaging. All items will have corner protectors, polystyrene and cardboard depending on the article


Once we receive the above, we will arrange collection of the item.


Once the item has been collected, we shall issue a full refund provided the item is unused and without any signs of damage. If you have paid for your delivery at the point of order or a delivery surcharge, then this charge will not be refunded.

Damaged / Faulty Items

In the event of receiving faulty or damaged item, please ensure the following:

  • Notify us within 5 days via email on

  • Email pictures of the defects/damage to the above email address

  • We shall contact you within 24-48 hours with a resolution to the problem. You will have the option of a replacement, or refund. The decision on what option to go for remain with the customer

  • If a refund is requested, a full refund will be issued once we have collected the item from you. No collection or delivery charges apply.

  • If you do opt for a return or a replacement, please ensure the item is in its original condition and packaging.

We take great care in handling our products and ensure that the delivery companies we use are experienced in handling such products.


However, we do advise all customers to check the packaging at point of delivery. If any damage is found to the packaging, then please do note this on the driver’s paperwork when signing for the delivery.

Non-Fault Returns Policy

At Hartsmede, we recognize that there are occasions when customers change of heart regarding their purchase. While we strive to accommodate such requests, it is essential to acknowledge that frequent returns can impact the pricing structure of our products. There are various associated costs, including delivery charges, packaging expenses, handling, and dispatching fees, as well as restocking and inventory management costs, all of which are incurred in processing returns.


Our non-fault returns policy is meticulously crafted to strike a balance between these costs while ensuring continued value for our esteemed customers. To provide clarity on the terms and conditions of this policy, we outline the following:


  1. Cost Deductions: In the event of a non-faulty return or change of mind, we will deduct the following costs from your refund:

    • Outbound and inbound cost of carriage, presently set at £7.99 for each leg of the journey.

    • Any applicable delivery charges paid by the customer.

  2. Customer-Initiated Returns: Should you opt to return the goods at your own expense, please ensure the item is dispatched using a tracked method of delivery to mitigate potential loss during transit.

  3. Restocking Fee: A restocking fee, currently set at £9.99, will be applied to cover the costs associated with processing the return.

  4. Refund Process: The deducted amounts outlined above will be subtracted from your refunds, with the refund process commencing upon our receipt of the returned item.

  5. Refund Recipient: It is imperative to note that refunds will exclusively be issued to the original purchaser and will be credited using the same payment method employed for the purchase. We do not retain financial information on customers for one-off purchases unless explicitly stated otherwise in our communications.

Your understanding is greatly appreciated, and we eagerly anticipate the opportunity to continue serving your needs with our commitment to deliver high-quality products and services.

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