SHIPPING & RETURNS | Hartsmede.co.uk

DELIVERED
TO YOUR DOOR

FREE | FAST | RELIABLE

DELIVERY OPTIONS & TIMESCALES

At Hartsmede, we want ordering and delivery to feel straightforward. Every UK order includes free standard delivery, usually within 7–10 business days. If you need your order sooner, paid faster delivery options are available at checkout. You will see the available services and charges before you pay.

Most items are sent with Royal Mail Tracked 24 or Tracked 48. Larger furniture pieces are delivered by specialist couriers, so their delivery arrangements and timescales may vary. Check the “Delivery Info” tab on the product page for the estimated delivery time for your item.

UK DELIVERY OPTIONS

Delivery Fee: FREE
Carrier: Royal Mail Tracked
Delivery Time : 7-10 business days
Dispatch Days: Mon - Fri
Includes: Ireland and Channel Islands
Order By: All Day

Paid faster services are available Monday to Friday. Express orders placed before 1pm are estimated at 2 business days. Next Day orders placed before 12 noon are estimated for the next working day. The Special Delivery option is also available for orders placed before 12 noon, Monday to Friday. Delivery estimates can be affected by weekends, bank holidays or circumstances outside our control.

Order confirmation and tracking

Once your order has been processed and payment is complete, we will email your order confirmation. When your order is dispatched, we will send a dispatch email with tracking information. Please allow up to 24 hours for tracking to become active and check your junk or spam folder if you cannot find our email. We deliver 96% of orders on time. If an unexpected delay affects your order, we will keep you updated.

Local pickup

You can collect your order free of charge from N11 1GN. Select local pickup at checkout. Your order will usually be ready within 1–2 business days. We will email you when it is ready and include collection instructions. Pickup is available Monday to Friday, 10am–4pm. Please bring your order confirmation email.

International delivery

International delivery rates are calculated at checkout based on the destination country. Import duties, taxes or other local charges may apply when your order reaches the destination country. These charges are set by local authorities and, if applied to the recipient, are the customer’s responsibility.

SEAMLESS RETURNS AND REFUND

FREE | FAST | RELIABLE

SEE RETURNS POLICY

At Hartsmede, we place our customers at the heart of everything we do. Our aim is to make your experience with us as smooth and enjoyable as possible, including when you may need to return an item. We are pleased to offer a 30-day “peace of mind” money-back guarantee on all purchases, whether you are returning an item due to a fault or simply because you’ve had a change of heart. This reflects our commitment to providing a fair, transparent, and customer-focused service.

At Hartsmede, we place our customers at the heart of everything we do. Our aim is to make your experience with us as smooth and enjoyable as possible, including when you may need to return an item.

We are pleased to offer a 14-day “peace of mind” money-back guarantee on all purchases, whether you are returning an item due to a fault or simply because you’ve had a change of heart. This reflects our commitment to providing a fair, transparent, and customer-focused service.

Email hello@hartsmede.com within 14 days of receiving your order. Include your order number and tell us which item you would like to return. We will reply with the return instructions and the appropriate return method. Items must be returned within 14 days after telling us you wish to cancel or return it.
Please use the original packaging where possible and package the item carefully to protect it in transit.
You may handle an item as needed to check its nature, characteristics and function, as you would in a shop. If handling goes beyond what is needed to inspect it and reduces the item’s value, a deduction may apply where permitted by law. We do not charge a restocking fee.

If you would prefer a different Hartsmede item, email hello@hartsmede.com within 14 days of receiving your order with your order number and the item you would like instead. We will confirm availability and arrange the return of the original item and delivery of the replacement at no extra surcharge. Outward postage cost is payable at £3.99 for the entire order irrespective of the number of items.

The item being exchanged must be unused and returned in its original packaging. If the replacement has a different price, we will confirm any amount to pay or refund before arranging the exchange. Exchanges are subject to availability. If your preferred item is unavailable, you can choose another available item or use the change-of-mind return process. The exchange offer is not applicable on large made to offer furniture.

If your purchase isn’t quite right, email our Client Relations Team at hello@hartsmede.com within 14 days of receiving it. We’ll guide you through the return. Once you’ve contacted us, please send the item back within 14 days.

The direct postage cost for a change-of-mind return is your responsibility. If you’d like us to arrange a return label, it currently costs £5.99. We’ll confirm the return method and price with you before arranging it. You’re also welcome to organise your own tracked return.Please handle the item as you would in a shop, and pack it carefully with all parts and accessories. Use the original packaging if you still have it.

Change-of-mind returns aren’t available for larger furniture made to your individual specifications. This doesn’t affect your rights if an item is faulty or not as described

We quality-check our products and work with trusted delivery partners. If your item arrives damaged or you believe it is faulty, email hello@hartsmede.com as soon as possible and include clear photographs of the item and packaging. Contacting us within five days helps us investigate delivery damage promptly, but this is not a deadline that limits your statutory rights. We aim to respond within 24–48 hours.

For confirmed transit damage or a genuine manufacturing defect, we will arrange a free return label. Under our policy, you can choose a replacement or refund for a confirmed damaged or faulty item. We will explain the next steps and keep you updated. Your statutory rights are not affected. If the outer packaging is visibly damaged at delivery, please note this on the courier paperwork if you can and take photographs. If you could not do so at the time, contact us and we will still help.

Once we receive your return, we’ll arrange any refund due to the original purchaser using the original payment method. We’ll email you as soon as it’s processed. For an online return, this will be within 14 days of receiving the item.

Standard UK delivery is free. If you chose a paid faster delivery option, the extra charge for that service may not be included in your refund in case of non-fault returns.

Our returns policy is designed to be clear, fair, and customer-first, while also allowing us to keep our prices competitive. We sincerely appreciate your understanding and look forward to continuing to provide you with beautifully crafted, high-quality products.For any questions or assistance, please don’t hesitate to contact us at hello@hartsmede.com.

DELIVERED TO YOUR DOOR FREE | FAST | RELIABLE

DELIVERY OPTIONS & TIMESCALES

UK DELIVERY OPTIONS

SEAMLESS RETURNS AND REFUND FREE | FAST | RELIABLE

DELIVERED
TO YOUR DOOR

FREE | FAST | RELIABLE

SEAMLESS RETURNS AND REFUND

FREE | FAST | RELIABLE